Co-founder and Web Strategist, Cloud Four; Portland, OR — 2007-Present
Web and mobile development company.
Professional Services Manager, Kavi Corporation; Portland, OR — 2004-2007
Directed the Professional Services Group (PSG) consisting of 15 employees. This group is responsible for launching all new customer sites, developing custom software, and providing ongoing custom care and support. Conducted performance reviews, hiring and provide mentoring and coaching for team members.
Led the development of support website with ticket-tracking system, project management processes, customer support philosophy and guidelines, and new employee training. Provided technical direction for solution architects and developers. As part of senior management, I reported directly to the President on the Professional Services business unit which accounts for approximately 45% of KAVI’s annual revenue.
While my primary responsibilities were management, KAVI is still a small company. I have retained a number of customers relationships, manage some of the more challenging projects, and continue to contribute as programmer, designer and information architect to help my team members be successful.
Web Project manager, Kavi Corporation; Portland, OR — 2000-2004
Managed a growing number of customer accounts and projects. Consulted customers on the best ways to utilize KAVI web applications and custom software development to accomplish their organization objectives. Developed proposals based on customer requirements and then managed the execution of projects by coordinating the efforts of engineers and designers.
In addition to my primary job responsibilities, I often contributed directly to our development efforts. Created the initial version of a content management system editing interface as well as several small add-on solutions.
Internet Development Manager, Hanna-Sherman Intl.; Portland, OR — 1997-2000
Redesigned corporate website and grew traffic from 1,504 to 20,347 visitor sessions per month. Planned company-wide Internet deployment including vendor selection and management of email server. Created intranet and extranet solutions for internal and partner communication.
Field Director, Mike Dugan for Congress; Bend, OR — 1996
Responsible for organization and resource allocation for twenty counties, supervision of two field assistants, volunteer coordination. Assisted campaign manager and candidate with planning and strategy direction.
Communications Officer, University of Oregon Housing; Eugene, OR — 1995-1996
Researched, proposed and implement public relations program aimed at retaining students in the residence halls. Completed department communication audit and recommended changes in overall department message.
Robert D. Clark Honors College, University of Oregon, Eugene, OR — Bachelor of Arts, Journalism, 1996
Web Site Development:
Information Architecture, Usability, Planning, Strategy, Web Analytics
Languages and Technology
References Available upon request