Comments on: Speed of a Site and Usability http://userfirstweb.com/76/speed-of-site-and-usability/ A blog about putting people before technology Thu, 28 Aug 2008 10:17:55 +0000 http://wordpress.org/?v=2.6 By: Jared M. Spool http://userfirstweb.com/76/speed-of-site-and-usability/#comment-120 Jared M. Spool Tue, 02 Oct 2007 05:03:58 +0000 http://userfirstweb.com/76/speed-of-site-and-usability/#comment-120 Your conclusions are right. One detail: the Jupiter study decided 4 seconds was a threshold by asking people how fast the site should be. We asked users about the sites. But, in our study we also watched the users interact with sites and timed the pages. What users said was fast actually wasn't that fast. You can't always rely on what users say. (In fact, you can only rarely do so.) I wonder what conclusions the Jupiter folks would've come to if they'd actually watched the users interact with the sites and timed the pages. Thanks for encouraging our behavior, Jared p.s. When you have a site with 10,000,000 (or more) pages like our clients do, you'll find that many things cost hundreds of thousands of dollars. Even if it only costs $0.10 per page. Your conclusions are right.

One detail: the Jupiter study decided 4 seconds was a threshold by asking people how fast the site should be.

We asked users about the sites. But, in our study we also watched the users interact with sites and timed the pages. What users said was fast actually wasn’t that fast. You can’t always rely on what users say. (In fact, you can only rarely do so.)

I wonder what conclusions the Jupiter folks would’ve come to if they’d actually watched the users interact with the sites and timed the pages.

Thanks for encouraging our behavior,

Jared

p.s. When you have a site with 10,000,000 (or more) pages like our clients do, you’ll find that many things cost hundreds of thousands of dollars. Even if it only costs $0.10 per page.

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